1. Overview
This Refund and Cancellation Policy outlines the terms under which Indian Transport Academy ("Company", "We", "Us") processes refunds and cancellations for its webinars, online courses, and offline batch training programs.
By completing registration and making payment, you acknowledge and agree to this Refund and Cancellation Policy.
2. General Refund Policy
All registration fees paid to Indian Transport Academy are non-refundable and non-transferable under normal circumstances.
This applies to:
- Live Webinar registrations (Rs. 299)
- Complete Course registrations — 6 Modules (Rs. 999)
- Individual module purchases (Rs. 500 per module)
- Offline batch registrations
3. Exception — Cancellation by Indian Transport Academy
If Indian Transport Academy cancels a scheduled session or webinar, participants will receive a full refund or admission to the next available batch — at no additional cost.
- Full refund processed within 7 to 10 business days to the original payment method
- Alternatively, the participant may be transferred to the next available batch or session
The chosen option will be communicated to the registered participant via email or WhatsApp.
4. Non-Refundable Circumstances
Refunds will NOT be issued in the following circumstances:
- Participant is unable to attend due to personal reasons
- Participant fails to join the live session at the scheduled time
- Participant has already accessed or downloaded any part of the course content
- Participant requests a refund after the session has commenced
- Technical issues on the participant's end such as internet or device problems
- Participant registered under a discounted or promotional offer
5. Transfer and Rescheduling Policy
Registration fees are non-transferable to another individual. However, a participant may request to be moved to the next available batch, subject to the following conditions:
- The request must be made at least 24 hours before the scheduled session
- Transfer to the next batch is permitted only once per registration
- Approval is at the sole discretion of Indian Transport Academy
To request a batch transfer, contact us at Indiantransportacademy@gmail.com or +91 9427460596 at least 24 hours before the session.
6. Refund Process
In cases where a refund is approved, the following process will apply:
- Refunds processed within 7 to 10 business days from the date of approval
- Refunds credited to the original payment method used at the time of registration
- Transaction charges or payment gateway fees, if any, may be deducted from the refund amount
- Indian Transport Academy is not responsible for delays caused by the payment gateway or bank processing times
7. Offline Batch Policy
Offline batch training is available exclusively for Transport Agencies or groups of 10 or more participants. The following terms apply:
- Offline batch registrations are subject to a separate agreement and fee structure
- Cancellation terms for offline batches will be communicated at the time of booking confirmation
- Group cancellations must be notified in writing at least 48 hours before the scheduled batch date
8. Contact for Refund Queries
For any refund-related queries or to raise a request, please contact us within 7 days of the transaction date:
9. Policy Updates
Indian Transport Academy reserves the right to modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be updated on our website. Continued use of our Services after any changes constitutes your acceptance of the revised Policy.